New 2008 Edition! Hourly cost rates, specs, and prices for more than 644 machines in 28 categories from 74 manufacturers. Covers everything from case binders, collators, joggers, and drills to foil stampers, laminators, cutters, and mailing machines. (2008 edition) NB110

Whether you're considering a new investment or looking to maximize your existing investment, DPP explains the best practices for successfully adding digital infrastructure and integrating digital services into your workflow. Providing a framework for thinking about the new role of print in a multichannel world, DPP shows how integrating digiital services positions your company to address significant structural changes, grow volume, increase customer satisfaction and loyalty, and open the door to new revenue streams. Cary Sherburne, author. NP334

Annual definitive analysis of current and future trends in the graphic communications industry. Released July 2007. (Free to NAPL Network members.) NP351 (Copies of previous State of the Industry reports are also available. For information, call (800) 642-6275, Option 4. International callers: 1-201-642-6275, Option 4.)

Presents a thorough analysis of the importance of establishing a customer service strategy and the roles of each member of the organization in delivering customer delight. NP359

Strategic analysis of organization-wide staff development as well as compensation for executives, supervisors, and IT personnel. NP364

Learn practical success strategies for direct marketing, promotion, publicity, advertising, PR and target marketing--specifically for the printing industry. NP373

Price Doesn't Count is an everyday practical sales strategy that takes the emphasis off of the price and away from quoting, and turns it toward selling. NP377

First look at the New Year, including where business is headed, concerns and expectations; expanded and updated of structural change, key questions and key issues raised in State of the Industry Report.

Provides insights and information to help production managers become leaders in their company by focusing on the customer first and making production decisions based on surpassing customer expectations. (Revised 2005)NP389

(Please Note: NAPL Network company members will receive a copy of this report free as a benefit of membership. Additional copies to members are $35 each.) Internet member price: $199. This important new industry report shows how digital services are affecting company revenue, profitability, client retention, and other critical metrics. It studies both digital production services and value-added services such as variable-data, Web-to-print, and one-to-one marketing, as well as reviewing the factors contributing to success in the digital services arena. The NAPL 2007 Digital Services Report is sponsored by Canon. (NP391)

This study from NAQP explains exactly what it takes to become a "profit leader" in this industry by detailing key expense ratios such as Cost of Goods, Payroll and Overhead, and comparing these ratios to firms similar to your own in terms of size and profitability. Containing more than 100 sample P & L Statements and 33 Balance Sheets, this study is a must-have document for those interested in learning how to improve the profitability of their firm. 2008-2009 Operating Ratio Study. NQ1008

Interested in how fellow printers price their 4C work based on quantity required and processes available? This special report, the only study of its kind, is specifically designed to assist owners of small commerical printing and copying firms better understand current pricing practices in the 4C copying and offset printing segments of our industry. 2008-2009 NAQP 4C Practices & Pricing Study [NQ1009]

Detailed examination of compensation practices for outside sales representatives in quick and small commercial printing companies. Also provides wage and benefits data on 18 other key positions, including general manager, CSR, production manager, senior press operator, senior graphic artist, etc. Up-to-date information on how employers are handling rising health care costs, dependent coverage, life insurance and benefit cost-sharing, vacation eligibility, holidays, and personal leave time. Based on responses from more than 300 quick and small commercial printing companies from around the U.S. 2007-2008 NAQP Wage & Benefits Study. NQ1017

Human Resources experts Debra Thompson and Bill Greif reveal the 13 steps to adding "Grade AA: talent to your company in this guide to hiring top performs. A companion CD includes sample Internet-newspaper ads, interviewing questions, and anti-discrimination guidelines. (XR105)

By Marshall Goldsmith